Returns and Refunds

Customer satisfaction is very important to us and we realize that there are certain circumstances where refunds are necessary. Refunds will be issued on a case by case basis. We will provide you with professional and timely assistance, and will happily review and purchase-related concerns you may have.

Refund requests can be made through our Live Chat or the Contact Us form. Refund requests will only be accepted within one week (7 days) of the purchase date with detailed reasons why you applied for the refund. Please include your order # when requesting refund. 

Returns and Refunds Terms 

  • Customer is responsible for the return and shipping costs.
  • 25% restock fees if the item is opened.
  • Refund will be issued after we received the item.
  • You may also exchange the item.
  • Must contact us within 7 days of the purchase date. 

Request refund or report a problem with your order

Phone# 773-688-8560
Email: support@mazajsmoke.com
Chat
Contact us form